19 questions and answers
Frequently asked questions
Below are the questions we get asked most, each with an honest answer. If your question isn't among them, just call or WhatsApp us. You won't get a phone menu but someone who knows the location personally and can answer you straight away.
Prices and costs
What does a storage unit cost per month?
Our smallest unit of 1 m² / 3 m³ costs € 25 per month. The most popular size of 5 m² / 15 m³, which holds the contents of a flat, costs € 85 per month. The full price list is on our prices page, right up to the largest space of 40 m² / 120 m³ for € 450 per month.
Are there any extra costs on top of the rent?
No. Our rates are all-in. We charge no admin fees, no registration fee and no key deposit, and you are not required to take out insurance through us. The amount you see on the price list is the amount you pay each month.
Do I need to insure my belongings?
At Veilig Opslaan you are not required to take out insurance, and in many cases you don't need a new policy either: you can take the home contents insurance you have for your home address with you to the storage unit. Many policies also cover belongings that are temporarily outside the home. Up to what amount and for how long differs per insurer, so it's a matter of one look at your policy or one phone call. With the big chains, insurance through the landlord is often compulsory and comes on top of the rent; not with us.
Why are you cheaper than the big chains?
We have no employed staff and are not part of a chain or franchise. Our locations are unstaffed: you get your own access code and visit your unit whenever it suits you. So there is no reception, sales team or head office to be paid for out of your rent. We pass that saving on in the price.
How does the lowest price guarantee work?
Veilig Opslaan offers a lowest price guarantee. Found a better price with another provider? Then you get an extra 10% discount at Veilig Opslaan. Get in touch and let us know which offer you found.
Renting and cancelling
What is the minimum rental period?
Storage is possible from one week, for any period you like. So you are not tied to a long commitment.
How do I cancel my storage unit?
After the first month you can cancel your storage unit monthly, with 30 days' notice. You do this by email to info@veiligopslaan.nu or via the contact form, quoting your customer or unit number.
What if I choose the wrong size?
That's no problem. On the day you move in, you can always easily switch from a smaller to a larger unit, or the other way round. You can also change size later, even in the middle of moving. That way you never pay for square metres you don't use.
How does signing up work in practice?
You fill in the reservation form, or call or WhatsApp us. We then get in touch with you and arrange an appointment for the viewing and the key handover. At that appointment we go through the unit with you and you receive your own access code.
Access and security
When can I get to my belongings?
Every day from 06:00 to 23:00, seven days a week. You get your own personal access code, so you don't have to collect or return a key. The garage units on Kroppestraat are accessible 24 hours a day.
Does anyone else have access to my unit?
No. Only you have access to your storage space, as often as you like, daily if you wish. Nobody else gets into your unit or to the things you store in it.
Are the units dry and clean?
Yes. Our units are indoors, well ventilated, dry and clean. That matters for furniture, electronics and documents, which are quickly damaged when stored somewhere damp.
Can I come and look at the unit first?
We'd be glad to show you. Viewings are always possible, by appointment only, as our locations are unstaffed. Call, WhatsApp or text us and we'll arrange an appointment that suits you. You can also use the appointment form and give us three times that work for you; we'll then confirm one of them by email.
Locations and getting there
Where are your locations?
We have two locations, both in Swalmen. Our main location is at Kroppestraat 28 and our second location at Rijksweg Noord 59-61. From Roermond it's just a few minutes' drive.
Can I drive right up to my unit?
At both locations you can get close to your unit by car or van, so loading and unloading takes little effort. The access routes are wide enough for a large van or a removal lorry.
Which areas do you serve?
From Swalmen we are within easy reach of Roermond, Reuver, Beesel, Belfeld, Herten, Melick, Herkenbosch, Sint Odiliënberg, Echt, Venlo, Tegelen, Baarlo, Kessel, Neer and the rest of Central Limburg. Our customers come from all over the region, precisely because of the price difference.
Business storage
Can I rent as a sole trader or business too?
Certainly. A large share of our tenants are businesses: installers, painters, building firms, online shops, wholesalers and sales representatives. A storage unit is a lot cheaper than commercial premises, and you have access to your materials or stock seven days a week.
Can I put shelving in my unit?
Yes, you can put your own shelving or archive furniture in the unit. The larger business units have plenty of room for it. Our units are over three metres high, so you can make good use of the height.
Can I scale up as my stock grows?
That's one of the reasons businesses choose us. You can move from small to large or the other way round, for example with seasonal goods. We're happy to think along with you whenever you have a question about your storage.
Anything still unclear?
We notice that people are often unsure about one thing in particular: which size they need. It is also the hardest question. Send us a few photos on WhatsApp of what you want to store, and we'll tell you which unit fits and what it costs. It costs you nothing and commits you to nothing.